Terms & Conditions | Privacy Policy

Terms & Conditions

All information (including but not limited to the property areas, floor size, price, address and general property description) on the Jas Stephens website is provided as a convenience to you and has been provided to Jas Stephens by third parties.

Jas Stephens Real Estate Pty Ltd has used its best endeavours to ensure the information contained on the website is correct, however, neither Jas Stephens Real Estate, licensors or suppliers (nor their respective directors, affiliates or employees) guarantee the accuracy of the information and do no more than pass it on. They do not accept any liability (direct or indirect) for any injury, loss claim, damage to any incidental or consequential damages, including but not limited to loss of profits or savings, arising out of or in anyway connected with the use of any information, or any error, omission or defect in the information contained on the website. Information contained on the website should not be relied upon and you should make your own enquiries and seek legal advice with respect to any property on the website or any informative content.

Prices displayed on the website are current at the time of issue, but may change at any time and are subject to availability.

Copyright

All material available or accessible from this website is copyright material owned by Jas Stephens Real Estate and related entities. Apart from fair dealing permitted by the Copyright Act 1968, visitors to the site are granted permission to download and display any of the website material for private purposes.

For intended use of any copyright material beyond private or research uses, permission must be sought directly from Jas Stephens Real Estate Pty Ltd. If permission is given, it will be subject to a requirement that the copyright owner’s name and interest is acknowledged when reproducing the whole or part of any copyright material.

Jas Stephens Real Estate Privacy Policy

Jas Stephens Real Estate Pty Ltd (“Jas Stephens”, “we”, “our” or “us”) is committed to protecting the privacy of the personal information we collect, use, disclose and hold.

This Privacy Policy explains how we manage personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (AML/CTF Act).

This policy applies to all personal information collected through our real estate services, property management services, sales activities, websites, mobile applications, electronic communications and any other dealings with us.

What is personal information?

“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable.

The personal information we collect may include:

Full name
Residential and postal address
Email address
Telephone number
Date of birth
Occupation and employer
Driver’s licence details
Passport details
Medicare or other government-issued identification (where required)
Financial and banking information
Trust or company details
Property ownership information
Tenancy history
Rental references
Emergency contact information
Transaction history
Correspondence with us
Photographs or CCTV images where applicable
Any other information reasonably necessary for providing our services or complying with legal obligations

Where required by law, we may also collect sensitive information, including information necessary to determine whether a person is a Politically Exposed Person (PEP) or to comply with AML/CTF obligations.

Why we collect personal information

We collect personal information so we can:

Provide real estate sales and property management services
Manage leasing and tenancy applications
Conduct property appraisals
Communicate with clients
Administer contracts
Process payments
Respond to enquiries
Improve our services
Comply with legal and regulatory obligations
Manage disputes and complaints
Conduct marketing where permitted
Protect our legal interests

Anti-Money Laundering and Counter-Terrorism Finance (AML/CTF)

Where required by the AML/CTF Act, we collect personal information to:

Establish and verify your identity
Verify the identity of any person acting on behalf of another person or entity
Assess and manage money laundering, terrorism financing and proliferation financing risks
Undertake customer due diligence
Comply with ongoing customer due diligence obligations
Make reports to AUSTRAC where required by law
Maintain records required under the AML/CTF Act
Otherwise comply with our legal obligations

If you do not provide information required for customer due diligence, we may be unable to provide some or all of our services.

How we collect information

We generally collect personal information directly from you, including:

Through our website
Online enquiry forms
Tenancy applications
Sales contracts
Open inspections
Auctions
Email
Telephone
SMS
Social media
In person
Mobile applications
When you engage our services We may also collect information from:
Your authorised representatives
Referees
Employers
Financial institutions
Government agencies
Public registers
Title offices
ASIC
Identity verification providers
Credit reporting bodies where permitted
Legal advisers
Conveyancers
Mortgage brokers
Other real estate professionals
Publicly available sources

Identify verification

To comply with the AML/CTF Act and other legal obligations, we may verify your identity using electronic identity verification systems and trusted third-party verification providers.

Verification may involve matching your information against government records or other reliable independent data sources.

Use and disclosure

We may disclose your personal information to
Employees
Contractors
Consultants
IT service providers
Cloud hosting providers
Marketing providers
Solicitors
Accountants
Insurers
Debt recovery agencies
Photographers
Valuers
Conveyancers
Mortgage brokers
Owners
Purchasers
Tenants
Government agencies
Regulators
Law enforcement agencies
Courts and tribunals
AUSTRAC
Identity verification providers
AML/CTF compliance providers
Other persons where authorised or required by law

Some service providers may store or process information overseas. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are maintained.

Marketing

We may contact you regarding properties, services and market information where permitted by law. You may opt out of marketing communications at any time using the unsubscribe facility or by contacting us.

Security

We maintain reasonable administrative, technical and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These measures include:

Secure networks
Encryption where appropriate
Access controls
Staff confidentiality obligations
Secure document storage
Cybersecurity monitoring
Secure destruction of information when no longer required

Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy or to comply with legal obligations, including the AML/CTF Act, taxation laws and other regulatory requirements.

Access and correction

You may request access to, or correction of, your personal information by contacting our Privacy Officer. We may require verification of your identity before providing access. Access may be refused where permitted under the Privacy Act.

Complaints

If you believe we have breached your privacy, please contact our Privacy Officer. We will investigate your complaint promptly and provide a written response.

If you are dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Contact Us

Privacy Officer

Jas Stephens Real Estate Pty Ltd 104 Somerville Road

Yarraville VIC 3013

Telephone: (03) 9316 9000

Email: privacy@jasstephens.com.au Last Updated: June 2026

Terms & Conditions | Privacy Policy