Tenant Information


You will find a wide range of properties for lease throughout Melbourne's inner west suburbs by using our search facility.

Once you have found a property that suits your location and budget requirements, please make a note of the open for inspection time or contact the relevant office to obtain access by private appointment.

If you would like to apply for a property, please complete our Tenancy Application Form and return to us as soon as possible. Supporting documentation is also required to accompany an application such as identification, payslips & recent bank statement.  We will acknowledge your application within 24 hours and advise you as soon as the landlord has made a decision.

If your application is successful, the next step is to come to our office and sign a lease agreement and pay the first month's rent in advance as well as security bond which is payable to the Residential Tenancies Bond Authority. The Authority keeps you bond for the duration of your tenancy.

Once the paper work is completed, you will be a provided with a set of keys and a Condition Report. This report needs to be reviewed, signed and copy returned to our office.

Your rights and responsibilities as a tenant will be explained to you by your Jas Stephens property manager, however you can find further information and FAQs at the Consumer Affairs Victoria website.

The final step is moving in and enjoying your new rental home!


All repairs & maintenance requests should be reported to your Portfolio Manager immediately. Repairs are generally the landlord’s responsibility, however, if the tenant is responsible for the damage the tenant will be required to pay for repairs

Maintenance can be reported to your Portfolio Manager in a number of ways; by mail, fax or via email during normal business hours. Please note; all maintenance requests are required to be in writing.

If urgent repairs are needed the tenant should first take reasonable steps to contact the agent to fix the problem. Any repairs arranged by the tenant outside of normal business hours will be at the tenant’s expense, unless it is proven to be an extreme emergency. Should you have an urgent repair after hours kindly contact our tradesman on the telephone numbers listed below then contact your Portfolio Manager on the following business day to advise of the situation. You will be required to obtain any receipts and forward to our office for reimbursement.

Definition of urgent repairs are as follows:

  • Any burst hot water service                                       
  • Any blocked or broken sewerage fittings                                                             
  • A dangerous electrical fault likely to cause damage to the property
  • A failure or breakdown of the gas, electricity or water supply
  • Any fault endangering human life or makes the rented premises unsafe or insecure
  • A serious Roof Leak
  • A Gas Leak
  • Serious storm or fire damage
  • A failure or breakdown of any essential service or appliance for hot water, water, cooking, heating or laundering
  • An appliance, fitting, or fixture which is not working properly and causes a substantial amount of water to be wasted.
  • A serious fault in a lift or staircase in the rented premises


A further explanation, if required, is outlined in your copy of Your Rights and Responsibilities Booklet.





Titan Plumbing (gas)

1300 450 460

AK Electrical

0403 137 048

Trust Plumbing (gas)

0423 711 514

BS Electrical          

0450 352 685



Lime Electrical

0411 376 156      









I.O.S Locksmiths

0418 542 551

C&L Glass

0419 411 204

Lock, Smith & Barrel

0401 344 888

Buffalo Glass

0422 043 340